Christmas Returns
We extend our returns period over Christmas.
Orders placed after 15th November can be returned up until 15th January.
Returns & Exchanges
You can find your returns form on the back of the delivery note enclosed with your order.
If you no longer have your delivery note, don't worry: simply send the items back to us at What Katie Did, Unit 8 The Old Mill, 61 Reading Road, Pangbourne, Berkshire, RG8 7HY UK. Please include your full name, address and email address.
You have 30 days to return if you're in the UK or USA, or 60 days if you are in the rest of the world to allow for return shipping times.
Lingerie and Clothing
Returned lingerie must be unworn, unwashed, and retain all its labels and tags. Please try all underwear on over your own underwear.
Hosiery
Due to the delicate nature of hosiery, we are unable to exchange or refund any stockings or tights once they have been opened.
Vouchers & Gift with Purchase
Vouchers: If you are using a voucher code (either percentage or fixed amount) and return part of an order for a refund the voucher refund amount will be spread over the entire order, not just the item you have returned. For example, if you have purchased two items costing £50 each and used a £10 voucher the total paid will be £90. Should you return one item, the refund will be for £45 as the voucher will be split between both items. The same applies if you purchase two items costing £50 each and use a 10% off voucher.
Gift with Purchase. If you receive a gift with purchase (with the exception of our magazine) and then decide to return, the cost of the gift will be deducted from your refund if it is not included with your return.